Customer Service : Building Successful Skills for the Twenty-first Century.
Lucas, Robert W.
Customer Service : Building Successful Skills for the Twenty-first Century. - 3rd./ed - xvi, 415p. illus., bibliography, index 25cm.
0072938056
Customer Services--2005--New York--paperbound
Customer Service : Building Successful Skills for the Twenty-first Century. - 3rd./ed - xvi, 415p. illus., bibliography, index 25cm.
0072938056
Customer Services--2005--New York--paperbound