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Schlachter, Christina Tangora.

Critical conversations for dummies / by Christina Tangora Schlachter. - Hoboken, N.J. : John Wiley & Sons, c2013. - xviii, 314 p. : ill. ; 24 cm.

Includes index.

Introduction -- The anatomy of a critical conversation -- Making sense of how you communicate -- Getting down to specifics: creating a critical conversation -- Putting it all into practice -- The part of tens.

A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more.

ISBN: 1118490312 (pbk.) 9781118490310 (pbk.)

LCCN: 2013931957

Nat. Bib. No.: GBB303478 bnb

Nat. Bib. Agency Control No.: 016251998 Uk

Subjects--Topical Terms:
Communication in management.
Conversation analysis.

LC Class. No.: HD30.3 / .S33 2013

Dewey Class. No.: 658.452