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Kasavana, Michael L., 1947-

Managing front office operations / Michael L. Kasavana, Ph. D. - Tenth edition. - xv, 588 pages : illustrations ; 23 cm

Includes index.

The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.

ISBN: 0866125507 9780866125505

LCCN: 2017448228

Subjects--Topical Terms:
Hotel management.
Hotel management.

LC Class. No.: TX911.3.M27 / K385 2017

Dewey Class. No.: 647.94068