MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03220cam a2200361 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
43939 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240411193124.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170217s2017 onc s 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2017002947 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781771884730 (hardcover : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9781315365855 (CRC/Taylor & Francis eBook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9781771884747 (AAP eBook) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
19503703 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Description conventions |
rda |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
.E467 2017 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.3 |
| Edition number |
23 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Employees and employers in service organizations : |
| Remainder of title |
emerging challenges and opportunities / |
| Statement of responsibility, etc. |
[edited by] Arvind K. Birdie, PhD. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Toronto ; |
| -- |
New Jersey : |
| Name of producer, publisher, distributor, manufacturer |
AAP, Apple Academic Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2017 |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
computer |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Source |
rdacarrier |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
21st century business management |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become s̀ervice economies', at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book's researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as work-life balance spirituality in the workplace emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness expectations, motivation, and behavior of different generations, such as Generation Y This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Employees. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Personnel management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Birdie, Arvind K., |
| Relator term |
editor. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Title |
Employees and employers in service organizations |
| Place, publisher, and date of publication |
Toronto ; New Jersey : Apple Academic Press, [2017] |
| International Standard Book Number |
9781315365855 |
| Record control number |
(DLC) 2017008012 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://drive.google.com/file/d/1HLV2mhFIduG9ZzmbrrjLk1cqGl6E_0T5/view?usp=sharing">https://drive.google.com/file/d/1HLV2mhFIduG9ZzmbrrjLk1cqGl6E_0T5/view?usp=sharing</a> |
