MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02275pam a2200433 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
14422 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240308015816.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090127s2009 nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2009002468 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1416546898 (trade) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781416546894 (trade) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(0000000000)65073 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(IMchF)fol12443062 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| -- |
ICrlF |
| Description conventions |
rda |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.Y47 2009 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Yellin, Emily, |
| Dates associated with a name |
1961- |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Your call is (not that) important to us : |
| Remainder of title |
customer service and what it reveals about our world and our lives / |
| Statement of responsibility, etc. |
Emily Yellin. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st Free Press hardcover ed. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Free Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
291 pages ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (page [271]-282) and index. |
| 510 0# - CITATION/REFERENCES NOTE |
|---|
| Name of source |
Library Journal Starred |
| 510 0# - CITATION/REFERENCES NOTE |
|---|
| Name of source |
Publisher's Weekly |
| 510 3# - CITATION/REFERENCES NOTE |
|---|
| Name of source |
Library Journal Starred, June 2009 |
| 510 3# - CITATION/REFERENCES NOTE |
|---|
| Name of source |
Publisher's Weekly, December 2008 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Your Call is (Not That) Important To Us is journalist Emily Yelin's engaging, funny , and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Yelin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. This book cut through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps like will find this lively examination of the crossroads of the world commerce-the point where business and customers meet-illuminating and essential |
| 521 2# - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| 521 2# - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Adult |
| Source |
Follett Library Resources |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Corporations |
| General subdivision |
Public relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Corporations |
| General subdivision |
Public relations. |
| Source of heading or term |
sears |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| Source of heading or term |
sears |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| Source of heading or term |
sears |
