Organizational assessment and improvement in the public sector [electronic resource] / Kathleen M. Immordino.

Includes bibliographical references and index.

Chapter 1 Organizational Assessment and the Public Sector -- chapter 2 Assessment as a Communication Process -- chapter 3 Applying Assessment Practices in the Public Sector -- chapter 4 The Public Sector Assessment and Improvement Model -- chapter 5 Implementing a Self-Assessment Program -- chapter 6 Assessment, Improvement, and the Process of Organizational Change -- chapter 7 Case Studies and Best Practices in Assessing Public Sector Organizations -- chapter 8 The Future of Assessment. The Need to Identify and Disseminate Best Practices in Government.

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment.