Quality Management for Organizational Excellence [electronic resource] : Introduction to Total Quality / David L. Goetsch and Stanley Davis.
Material type: TextPublication details: Hoboken, New Jersey : Pearson, 2016.Edition: 8th EditionDescription: 434 pISBN:- 978-0-13-379185-3
Item type | Current library | Call number | Status | Date due | Barcode | |
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E-Resources | Balanga Library E-Resources | 658.4013 (Browse shelf(Opens below)) | Available | EBC00329 |
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Includes index.
The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Strategic management: planning and execution for competitive advantage -- Quality management, ethics and corporate social responsibility -- Partnering and strategic alliances -- Quality culture: changing hearts, minds and attitudes -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with six sigma, lean, lean six sigma, and more -- Benchmarking -- Just-in-time/Lean manufacturing (JIT/Lean) -- Implementing total quality management.
This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness.
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