Managing human behavior in public and nonprofit organizations / Robert B. Denhardt, University of Southern California, Janet V. Denhardt, University of Southern California, Maria P. Aristigueta, University of Delaware.

Includes bibliographical references and index.

Chapter 1: Organizational Behavior as a Way of Thinking and Acting The Roots of Organizational Behavior More Recent Developments Does Good Management Make a Difference? Themes and Purposes of This BookChapter 2: Knowing and Managing Yourself Where Do We Begin? Ways of Thinking Ways of Acting Thinking in Action Appendix 2.A: Reddin's Personal Values Inventory Appendix 2.B: Fundamental Interpersonal Relations Orientation-Behavior (FIRO) Appendix 2.C: Locus of Control Appendix 2.D: Career Orientation Inventory Appendix 2.E: Emotional IntelligenceChapter 3: Fostering Creativity and Innovation Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 4: Managing Stress Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 5: Decision-Making Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 6: Motivation and Engagement Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 7: Leadership in Public Organizations Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 8: Power and Organizational Politics Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 9: Communicating Effectively With Others Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 10: Working in Groups and Teams Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 11: Managing Conflict Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 12: Organizational Change Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 13: Representing the Organization "On the Outside" Where Do We Begin? Ways of Thinking Ways of Acting Thinking in ActionChapter 14: Managing Behavior in the Public Interest The New Public Service Conclusion.

A must-read for students in public administration and nonprofit management programs! Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition, is designed to help students understand, manage, and influence the behavior of others in the workplace. Esteemed authors Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta take an action-oriented approach by using real-world circumstances within public and nonprofit organizations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give students a foundational understanding of the basic issues that affect human behavior. In addition to new cases and examples from the public and nonprofit sectors, the Fourth Edition features new material on leadership and organizational change, cultural diversity and generational diversity, and positive organizational behavior.