Operations management / William J. Stevenson.

Includes bibliographical references and indexes.

Introduction to operations management -- Competitiveness, strategy, and productivity -- Forecasting -- Product and service design -- Strategic capacity planning for products and services -- Process selection and facility layout -- Work design and measurement -- Location planning and analysis -- Management of quality -- Quality control -- Aggregate planning and master scheduling -- MRP and ERP -- Inventory management -- JIT and lean operations -- Supply chain management -- Scheduling -- Project management -- Management of waiting lines -- Linear programming.

The Eleventh Edition of Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for 'doing Operations' than any other.