Six sigma for financial services: how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
Material type: TextPublisher: New York : McGraw-Hill, [2007]Copyright date: copyright 2007Description: xiv, 248 p. : ill. ; 24 cmContent type:- text
- volume
- 0071470379 (alk. paper)
- 9780071470377 (alk. paper)
- 332.1068/4 22
- HG173 .H39 2007
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Main Library General Circulation | 332.1068'4 H421 (Browse shelf(Opens below)) | Available | 3BPSU00015164S |
Includes bibliographical references (p. 241-242) and index.
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
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