Operations management : sustainability and supply chain management / Heizer, Jay.

PART ONE : INTRODUCTION TO OPERATIONS MANAGEMENT. Chapter 1. Operations and productivity. Chapter 2. Operations strategy in a global environment. Chapter 3. Project management. Chapter 4. Forecasting. PART TWO : DESIGNING OPERATIONS. Chapter 5. Design of goods and services. Chapter 6. Managing quality. Chapter 7. Process strategy. Chapter 8. Location strategies. Chapter 9. Layout strategies. Chapter 10. Human resources, job design, and work measurement. PART THREE : MANAGING OPERATIONS Chapter 11. Supply chain management. Chapter 12. Inventory management. Chapter 13. Aggregate planning and S&OP. Chapter 14. Material requirements planning (MRP) and ERP. Chapter 15. Short-term scheduling. Chapter 16. Lean operations. Chapter 17. Maintenance and reliability. PART FOUR : BUSINESS ANALYTICS MODULES.

This book present a state-of-the-art view of the operation function. It's goal is to present a broad introduction to the field of operations in a realistic, practical manner.