Effectiveness of ISO 9001-2000 in the Operation and Maintenance of National Transmission Corporation Estanislao, Alvin E.

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TextSeries: Copyright date: Bataan Peninsula State University Estanislao, Alvin E. March 2008Description: 110 p. 26 cmContent type:

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Theses	Main-Graduate School Library Theses	352.64 Es 79 (Browse shelf(Opens below))	Available		3BPSU00039332V

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ABSTRACT This study investigated the level of effectiveness of ISO 9001:2000 in the operation and maintenance of TRANSCO-District III Pangasinan Area from February 2007 to February 2008 Specifically, this study sought answers to the following: how may the implementation of ISO 9001:2000 be described in terms of resource usage, transparency of operation and probability margins; what is the level of effectiveness in the operation and maintenance of TRANSCO after the implementation of ISO 9001:2000 in terms of performance indicators, employees' perception and customers; and what is the implication of this study to the present level of operation and maintenance of TRANSCO?

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Effectiveness of ISO 9001-2000 in the Operation and Maintenance of National Transmission Corporation Estanislao, Alvin E.

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