Administrative assistant's and secretary's handbook / James Stroman, Kevin Wilson, Jennifer Wauson.

Includes index.

Includes bibliographical references and index

General procedures. Overview for the new administrative assistant ; Daily routine ; Telephone usage ; Mail services and shipping ; Travel arrangements ; Meetings ; Time management ; Keeping accurate records -- Office equipment and computers. Office equipment ; Mobile computing ; Using Microsoft Windows ; Using Apple Macintosh ; Email ; Using the internet ; Web conferencing ; Data security ; Troubleshooting computer problems ; Office ergonomics -- Office productivity software. Common Microsoft Office features ; Using Microsoft Word ; Using Microsoft PowerPoint ; Using Microsoft Excel ; Using Microsoft Publisher ; Using Microsoft OneNote ; Using Microsoft Outlook ; Using Microsoft web applications ; Gmail and Google Docs -- Business documents. The business letter ; Other written communications ; Forms of address ; Legal documents -- Language usage. Grammar ; Language usage and style ; Common English usage problems ; Spelling ; Pronunciation ; Punctuation ; Numerals -- Financial activities. Bookkeeping and accounting ; Weights and measures ; Business math -- Career advancement. Your future ; Presentation skills ; Communication skills ; Office management and supervision.

Does nonstop juggling define your working life? Travel arranger, meeting planner, tech troubleshooter, business writer, PowerPoint expert, and more - today's administrative professionals wear multiple hats for many bosses. Nobody knows how to do it all. Instead, they turn to the acclaimed Administrative Assistant's and Secretary's Handbook for reliable answers to every question. Quick overviews and clear directions break down big projects and confusing tasks into manageable steps - and successful outcomes. Need a refresher on how to manage email lists? Tips for when to use Word versus Publisher? A pointer on templates or a crash course on punctuation? Or directions for selecting the right firewall? You'll find them in these 500-plus pages of practical, authoritative information. PLUS: 4 new and 17 revised chapters keep you up to date on using technology to maximize your speed and effectiveness. You'll get the latest on Windows 8, Microsoft Office 2013, Apple OS, mobile computing and smartphones, computer networking, data security, Google Drive, Google Docs, Microsoft web applications, and more. -- from dust jacket.