TY - BOOK AU - Baltzan,Paige AU - Phillips,Amy (Amy L.) TI - Information systems SN - 0073376833 (pbk.) U1 - 658.4038011 22 PY - 2011///] CY - New York PB - McGraw-Hill/Irwin KW - Business KW - Computer programs KW - Electronic commerce KW - Information technology KW - Management N1 - Includes bibliographical references (p. 343-349) and index ER -