Fulton, Patsy J. Procedures for the office professional / Patsy J. Fulton, Joanna Davis Hanks. - 3rd ed. - Cincinnati, OH : South-Western Pub. Co., 1996. - xi, 616 p. : ill. (some col.) ; 24 cm. Includes index. ISBN: 0538710187 Subjects--Topical Terms: Office practice.Secretaries.