O'Shannessy, Vivienne,  c2009. <br/><br/>
Front Office Skills :  A Practical Approach / 
O'Shannessy, Vivienne. 
 - Singapore :  Pearson Education South Asia Pte, Ltd,  c2009. 
 - 370p. :  illus. ;  25.4 cm. 
<br/><br/><label>ISBN: </label>978-981-0696-15-3