TY  - BOOK
AU  - Evans,James R.
TI  - Quality & Performance Excellence : Management, Organization, and Strategy
SN  - 0324381328
PY  - 2008///
CY  - Australia
PB  - Thomson Learning
KW  - Total quality management
KW  - c2008
KW  - Australia
KW  - paperback
KW  - sears
N1  - Includes index
ER  -