TY  - BOOK
AU  - Dow,Roger
TI  - Turned On: Eight Vital Insights to Energize Your People, Customers and Profits
SN  - 0887307663
PY  - 1996///
CY  - New York
PB  - Harper Business Co.
KW  - Customer Services
KW  - c1996
KW  - New York
KW  - Hardbound
KW  - sears
KW  - Employee Motivation
KW  - Success in Business
N1  - Includes Index
ER  -