Newman, Jerry M.

My secret life on the McJob : lessons from behind the counter guaranteed to supersize any management style / Lessons from behind the counter guaranteed to supersize any management style Jerry M. Newman. - New York : McGraw-Hill, c2007. - 203 p. ; 24 cm.

Includes bibliographical references and index.

The author, a business professor, describes his experiences working undercover at seven fast-food restaurants, discussing the impact of a good manager on morale and productivity and explaining how lessons from fast-food management can be applied in any business.

Adult Adult Follett Library Resources

0071473653 9780071473651


Fast food restaurants--Management--United States--Case studies.
Management--Case studies.
Fast food restaurants--Management--United States--Case studies.
Management--Case studies.

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