TY  - BOOK
TI  - Total Quality Management for Hospitality and Tourism
SN  - 9789814352611
PY  - 2012///]
CY  - Quezon City
PB  - Cengage Learning Assia Pte Ltd (Philippiness Branch)
KW  - Customer service
KW  - sears
KW  - Hospitality industry--Customer service
KW  - c2012
KW  - Quezon City
KW  - newsprint
KW  - Hospitality industry
ER  -