Hayler, Rowland. <br/><br/>
Six sigma for financial services:  how leading companies are driving results using lean, six sigma, and process management / 
Rowland Hayler, Michael D. Nichols. 
 - xiv, 248 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 241-242) and index. 
<br/><br/>Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services. 
<br/><br/><label>ISBN: </label>0071470379 (alk. paper) 9780071470377 (alk. paper) 
<br/><br/><label>LCCN: </label>2006019087 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Financial services industry--Management.<br/>Quality control.<br/>Six sigma (Quality control standard)
<br/><br/><label>LC Class. No.: </label>HG173  / .H39 2007 
<br/><br/><label>Dewey Class. No.: </label>332.1068/4