TY  - BOOK
AU  - Hayler,Rowland
AU  - Nichols,Michael
TI  - Six sigma for financial services: how leading companies are driving results using lean, six sigma, and process management 
SN  - 0071470379 (alk. paper)
AV  - HG173 .H39 2007
U1  - 332.1068/4 22
PY  - 2007///]
CY  - New York
PB  - McGraw-Hill
KW  - Financial services industry
KW  - Management
KW  - Quality control
KW  - Six sigma (Quality control standard)
N1  - Includes bibliographical references (p. 241-242) and index; Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services
ER  -