TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
PY  - 2016///
CY  - Hoboken, New Jersey
PB  - Pearson
KW  - Total quality management
KW  - sears
N1  - Includes index; The total quality approach to quality management: achieving organizational excellence --  Quality and global competitiveness --  Strategic management: planning and execution for competitive advantage --  Quality management, ethics and corporate social responsibility --  Partnering and strategic alliances --  Quality culture: changing hearts, minds and attitudes --  Customer satisfaction, retention, and loyalty --  Employee empowerment --  Leadership and change --  Team building and teamwork --  Effective communication --  Education and training --  Overcoming politics, negativity, and conflict in the workplace --  ISO 9000 and total quality: the relationship --  Overview of total quality tools --  Problem solving and decision making --  Quality function deployment --  Optimizing and controlling processes through statistical process control --  Continual improvement methods with six sigma, lean, lean six sigma, and more --  Benchmarking --  Just-in-time/Lean manufacturing (JIT/Lean) --  Implementing total quality management
N2  - This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness
UR  - https://drive.google.com/file/d/17ZPvY_D5mlFICAk3e-UX6seooMed1tNE/view?usp=sharing
ER  -