The role of service in the tourism & hospitality industry  [electronic resource] / 
[edited by] Ford Lumban Gaol and  Fonny Hutagalung. 
 - Boca Raton, FL :  CRC Press,  2015. 
<br/><br/> This proceedings volumecontains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike. 
<br/><br/><label>ISBN: </label>978-1-138-02736-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry -- Congresses.<br/>Service industries -- Management -- Congresses.<br/>Tourism -- Congresses.