TY  - BOOK
AU  - Hill,N.
TI  - Handbook of customer satisfaction
SN  - 9788179291788
PY  - 2006///
CY  - New Delhi
PB  - Infinity Books
KW  - Costumer satisfaction--evaluation--handbook, manuals, etc
KW  - c2006
KW  - New Delhi
KW  - pbk
KW  - sears
KW  - Marketing research--handbooks, manuals, etc
ER  -