Schlachter, Christina Tangora. <br/><br/>
Critical conversations for dummies / 
by Christina Tangora Schlachter. 
 - Hoboken, N.J. :  John Wiley & Sons,  c2013. 
 - xviii, 314 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Introduction -- The anatomy of a critical conversation -- Making sense of how you communicate -- Getting down to specifics: creating a critical conversation -- Putting it all into practice -- The part of tens. 
<br/><br/> A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more. 
<br/><br/><label>ISBN: </label>1118490312 (pbk.) 9781118490310 (pbk.) 
<br/><br/><label>LCCN: </label>2013931957 
<br/><br/><label>Nat. Bib. No.: </label>GBB303478  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>016251998  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Conversation analysis.
<br/><br/><label>LC Class. No.: </label>HD30.3  / .S33 2013 
<br/><br/><label>Dewey Class. No.: </label>658.452