TY  - BOOK
AU  - Schlachter,Christina Tangora
TI  - Critical conversations for dummies
SN  - 1118490312 (pbk.)
AV  - HD30.3 .S33 2013
U1  - 658.452 23
PY  - 2013///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Communication in management
KW  - Conversation analysis
N1  - Includes index; Introduction -- The anatomy of a critical conversation -- Making sense of how you communicate -- Getting down to specifics: creating a critical conversation -- Putting it all into practice -- The part of tens
N2  - A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more
ER  -