Kasavana, Michael L.,  1947- <br/><br/>
Managing front office operations / 
Michael L. Kasavana, Ph. D. 
 - Tenth edition. 
 - xv, 588 pages :  illustrations ;  23 cm 
<br/><br/> Includes index. 
<br/><br/>The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources. 
<br/><br/><label>ISBN: </label>0866125507 9780866125505 
<br/><br/><label>LCCN: </label>2017448228 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.<br/>Hotel management.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / K385 2017 
<br/><br/><label>Dewey Class. No.: </label>647.94068