TY  - BOOK
AU  - Kasavana,Michael L.
TI  - Managing front office operations
SN  - 0866125507
AV  - TX911.3.M27 K385 2017
U1  - 647.94068 23
PY  - 2017///]
CY  - Lansing, Michigan
PB  - American Hotel & Lodging Educational Institute
KW  - Hotel management
KW  - fast
N1  - Includes index; The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources
ER  -