Effectiveness of ISO 9001-2000 in the Operation and Maintenance of National Transmission Corporation Estanislao, Alvin E.
Material type:
TextSeries: Copyright date: Bataan Peninsula State University Estanislao, Alvin E. March 2008Description: 110 p. 26 cmContent type: - text
- unmediated
- volume
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Theses | Main-Graduate School Library Theses | 352.64 Es 79 (Browse shelf(Opens below)) | Available | 3BPSU00039332V |
ABSTRACT This study investigated the level of effectiveness of ISO 9001:2000 in the operation and maintenance of TRANSCO-District III Pangasinan Area from February 2007 to February 2008 Specifically, this study sought answers to the following: how may the implementation of ISO 9001:2000 be described in terms of resource usage, transparency of operation and probability margins; what is the level of effectiveness in the operation and maintenance of TRANSCO after the implementation of ISO 9001:2000 in terms of performance indicators, employees' perception and customers; and what is the implication of this study to the present level of operation and maintenance of TRANSCO?
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