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Total quality management and operational excellence : text with cases / John S. Oakland.
Material type:
TextPublisher: New York : Routledge, 2014Edition: Fourth EditionDescription: xxiv, 530 pagesContent type: - text
- computer
- online resource
- 9780415635493 (hardback)
- 9780415635509 (paperback)
- 658.4/013 23
- HD62.15 .O173 2014
- BUS000000 | BUS053000 | BUS065000
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| E-Resources | Balanga Library E-Resources | 658.4/013 (Browse shelf(Opens below)) | Available | EBC00328 | ||
| E-Resources | Main Library E-Resources | 658.4/013 Oa11 (Browse shelf(Opens below)) | Available | E00158 |
Includes index.
Includes bibliographical references and index.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.
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