Bataan Peninsula State University

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Human relations in business : developing interpersonal and leadership skills / Michael G. Aamodt, Bobbie L. Raynes. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Australia ; Belmont, CA : Wadsworth, [2001]Copyright date: copyright 2001
Availability: Items available for loan: Main-Graduate School Library (2)Call number: 658.312 Aa111, ...

How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash and David Calhoun. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperBusiness, c2010
Availability: Items available for loan: Balanga Library (1)Call number: 658.4/012.

The book of business awesome : how engaging your customers and employees can make your business thrive / Scott Stratten. The book of business unawesome : the cost of not listening, engaging, or being great at what you do / Scott Stratten. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley, c2012
Availability: Items available for loan: Balanga Library (1)Call number: 658.8/12 S911b. Dinalupihan Library (1)Call number: 658.8/12 S911b.

Managing customer experience and relationships : a strategic framework / Don Peppers, Martha Rogers. by Series: Wiley corporate F&A series
Edition: Third edition.
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, [2017]
Availability: Items available for loan: Main Library (1)Call number: 658.8/12 P424.

Anticipate : knowing what your customers need before they do / Bill Thomas & Jeff Tobe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, NJ : Wiley, c2013
Availability: Items available for loan: Balanga Library (1)Call number: 658.8/342 T628a. Dinalupihan Library (1)Call number: 658.8/342 T628a.

Principles of marketing / Philip Kotler, Gary Armstrong. by
Edition: 16th edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Pearson Education South Asia, Pte., Ltd, c2016
Availability: Items available for loan: Main Library (2)Call number: 658.8 K87, ...

Food & beverage service & customer relations / Amelia S. Roldan, Benito T. Edica and Marian Joyce R. Santos. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Parañaque City : AIMS Skills & System Upgrading, c2018
Availability: Items available for loan: Main-CTEC Library (1)Call number: 647.94068 R744.

The community manager's playbook [electronic resource] : how to build brand awareness and customer engagement / Lauren Perkins. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Berkeley : Apress, 2015
Availability: Items available for loan: Main Library (1)Call number: 658.812 P448.

Delivery of health care services and structured process among school clinics as antecedent to clientele satisfaction : [manuscript] inputs on protocol enhancement / Billy Ray A. Marcelo by Series:
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Balanga City : BPSU, 2019
Availability: Items available for loan: Main-Graduate School Library (1)Call number: 362 .104 M314.

Escaping the build trap : [electronic resource] how effective product management creates real value / Melissa Perri by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Sebastopol, CA : O'Reilly Media, 2019
Availability: Items available for loan: Main Library (1)Call number: 658.5 P456.

Customer centric strategy [electronic resource] Kerri Shields by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: [Toronto, ON] : eCampusOntario, [Victoria] : BCcampus, BC Open Textbook Project, 2021
Availability: Items available for loan: Main Library (1)Call number: 658.812 Sh555.

The Winner's Attitude : Change How Your Deal with Difficult People and Get the Best Out of Any Situation. by
Edition: 1st./ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : The Mcgraw-Hill Co. Inc., [2006]Copyright date: copyright 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8'12 G297.

Relationship selling / Mark W. Johnston, Greg W. Marshall. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boston : McGraw-Hill/Irwin, [2008]Copyright date: copyright 2008
Availability: Items available for loan: Main-CEA Library (1)Call number: 658.85 J73.

Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaetê de Azevedo and Ricardo Pomeranz. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : McGraw-Hill, [2008]Copyright date: copyright 2008
Availability: Items available for loan: Main Library (2)Call number: 658.8'12 D278, ...

Get noticed-- get referrals : build your client base and your business by making a name for yourself / Jill Lublin ; with Mark Steisel. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : McGraw-Hill, [2008]Copyright date: copyright 2008
Availability: Items available for loan: Main Library (1)Call number: 658.8 L926.

Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin. by
Edition: 1st Free Press hardcover ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Free Press, 2009
Availability: Items available for loan: Main Library (1)Call number: 658.8'12 Y37.

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Bataan Peninsula State University

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  Bataan Peninsula State University
  © 2024

Branches :

Abucay Campus: Bangkal, Abucay, Bataan, 2114
Bagac Campus: Bagumbayan, Bagac, Bataan 2107
Balanga Campus: Don Manuel Banzon Ave., Poblacion, City of Balanga, Bataan 2100
Dinalupihan Campus: San Ramon, Dinalupihan, Bataan, 2110
Orani Campus: Bayan, Orani, Bataan, 2112
Main Campus: Capitol Compound, Tenejero, City of Balanga, Bataan 2100

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