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		How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash and David Calhoun. by Kash, Rick Calhoun, David (David L.) Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperBusiness, c2010 Availability: Items available for loan: Balanga Library (1)Call number: 658.4/012. Place hold Add to cart (remove)
		Customer Service : Building Successful Skills for the Twenty-first Century. by Lucas, Robert W Edition: 3rd./ed Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill/Irwin, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (2)Call number: 658.8'12 L931, ... Place hold Add to cart (remove)
		The Winner's Attitude : Change How Your Deal with Difficult People and Get the Best Out of Any Situation. by Gee, Jeff Edition: 1st./ed Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : The Mcgraw-Hill Co. Inc., [2006]Copyright date: copyright 2006 Availability: Items available for loan: Main Library (1)Call number: 658.8'12 G297. Place hold Add to cart (remove)
		Customer service hot seat DVD to accompany customer service. by Lucas, Robert W Material type: Computer file; Format: electronic Publication details: New York : McGraw-Hill, Inc., c2005 Availability: Items available for loan: Main Library (2)Call number: ER 658.8'12 L931, ... Place hold Add to cart (remove)
		Services Marketing: Integrating Customer Focus Across the Firm. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th/ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Companies, c2006 Availability: Items available for loan: Balanga Library (5)Call number: 658.8 Z67s, ... Place hold Add to cart (remove)
		Turned On: Eight Vital Insights to Energize Your People, Customers and Profits. by Dow, Roger Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Harper Business Co., c1996 Availability: Items available for loan: Balanga Library (1)Call number: 650.1 D744. Place hold Add to cart (remove)
		Total Quality Management. by Ramasamy, Subbaraj Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : McGraw-Hill Companies, c2010 Availability: Items available for loan: Balanga Library (5)Call number: 658.5'62 R165t, ... Main-Graduate School Library (3)Call number: 658.5 R165, ... Place hold Add to cart (remove)
		Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin. by Yellin, Emily, 1961- Edition: 1st Free Press hardcover ed. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Free Press, 2009 Availability: Items available for loan: Main Library (1)Call number: 658.8'12 Y37. Place hold Add to cart (remove)

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