000			02275nam a2200265 a 4500
001			42608
003			0000000000
005			20240411193053.0
008			210723n s 000 0 eng d
020			_a978-981-33-4125-8
022			_a2662-4230
245	1	4	_aThe future of service post-COVID-19 pandemic, volume 1 : _h[electronic resource] _brapid adoption of digital service technology / _cEdited by Jungwoo Lee; Spring H. Han.
260			_aSingapore : _bSpringer, _c2021.
300			_a1 online resource (xii, 225 pages) : _billustrations (chiefly color).
490	1		_aICT and evolution of work
505	0		_aIntroduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.
520			_aThis open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
650		7	_aMarketing. _2sears
650		7	_aService industries _xManagement. _2sears
700	1		_aHan, Spring H. _eEditor.
700	1		_aLee, Jungwoo _eEditor.
856			_uhttps://drive.google.com/file/d/1GHMFb2FU0GfPRKiPzbkhNFhi7EfnICPW/view?usp=sharing
999			_c12694 _d12694