| 000 | 02095nam a2200373 a 4500 | ||
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| 001 | 6714 | ||
| 003 | 0000000000 | ||
| 005 | 20240411200000.0 | ||
| 008 | 100803s2006 000 0 eng d | ||
| 020 | _a0071253297 | ||
| 035 | _a(0000000000)21949 | ||
| 035 | _a51D91A6A7D6F4E48A52AFC8874211435 | ||
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 1 | 0 | _aServices Marketing: Integrating Customer Focus Across the Firm. |
| 250 | _a4th/ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill Companies, _cc2006. |
||
| 300 |
_axxvi, 708p. _billus (np) _c25cm. |
||
| 500 | _aIncludes index | ||
| 650 | 7 |
_aCustomer services _xc2006 _xBoston _xnewsprint _2sears |
|
| 650 | 7 |
_aMarketing _xc2006 _xBoston _xnewsprint _2sears |
|
| 650 | 7 |
_aService industries--Marketing _xc2006 _xBoston _xnewsprint _2sears |
|
| 700 | 1 | _aBitner, Mary Jo | |
| 700 | 1 | _aGremler, Dwayne D. | |
| 999 |
_c22813 _d22813 |
||