000			02020cam a2200373 i 4500
001			9161
003			0000000000
005			20240411200252.0
008			060608s2007 nyua b 001 0 eng
010			_a 2006019087
020			_a0071470379 (alk. paper)
020			_a9780071470377 (alk. paper)
035			_a(0000000000)28887
035			_a(IMchF)fol11208828
035			_a(OCoLC)ocm70107056
040			_aDLC _cDLC _dBAKER _dC#P _dYDX _dBTCTA _dYDXCP _dVP@ _dCS1 _dDLC _erda
050	0	0	_aHG173 _b.H39 2007
082	0	0	_a332.1068/4 _222
100	1		_aHayler, Rowland.
245	1	0	_aSix sigma for financial services: _bhow leading companies are driving results using lean, six sigma, and process management / _cRowland Hayler, Michael D. Nichols.
264		1	_aNew York : _bMcGraw-Hill, _c[2007]
264		4	_ccopyright 2007.
300			_axiv, 248 p. : _bill. ; _c24 cm.
336			_atext _2rdacontent
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references (p. 241-242) and index.
505	0		_aToday's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
650		0	_aFinancial services industry _xManagement.
650		0	_aQuality control.
650		0	_aSix sigma (Quality control standard)
700	1		_aNichols, Michael _q(Michael D.)
999			_c25477 _d25477