000			02275pam a2200433 i 4500
001			14422
003			0000000000
005			20240308015816.0
008			090127s2009 nyu b 001 0 eng
010			_a 2009002468
020			_a1416546898 (trade)
020			_a9781416546894 (trade)
035			_a(0000000000)65073
035			_a(IMchF)fol12443062
040			_aDLC _cDLC _dDLC _dICrlF _erda
050	0	0	_aHF5415.5 _b.Y47 2009
082	0	0	_a658.8/12 _222
100	1		_aYellin, Emily, _d1961-
245	1	0	_aYour call is (not that) important to us : _bcustomer service and what it reveals about our world and our lives / _cEmily Yellin.
250			_a1st Free Press hardcover ed.
264		1	_aNew York : _bFree Press, _c2009.
300			_a291 pages ; _c24 cm
336			_atext _2rdacontent
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references (page [271]-282) and index.
510	0		_aLibrary Journal Starred
510	0		_aPublisher's Weekly
510	3		_aLibrary Journal Starred, June 2009
510	3		_aPublisher's Weekly, December 2008
520			_aYour Call is (Not That) Important To Us is journalist Emily Yelin's engaging, funny , and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Yelin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. This book cut through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps like will find this lively examination of the crossroads of the world commerce-the point where business and customers meet-illuminating and essential
521	2		_aAdult
521	2		_aAdult _bFollett Library Resources
650		0	_aCorporations _xPublic relations.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		7	_aCorporations _xPublic relations. _2sears
650		7	_aCustomer relations. _2sears
650		7	_aCustomer services. _2sears
999			_c26438 _d26438