Services Marketing: Integrating Customer Focus Across the Firm. (Record no. 22813)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02095nam a2200373 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6714 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240411200000.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100803s2006 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071253297 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (0000000000)21949 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 51D91A6A7D6F4E48A52AFC8874211435 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 245 10 - TITLE STATEMENT | |
| Title | Services Marketing: Integrating Customer Focus Across the Firm. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th/ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill Companies, |
| Date of publication, distribution, etc. | c2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, 708p. |
| Other physical details | illus (np) |
| Dimensions | 25cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | c2006 |
| -- | Boston |
| -- | newsprint |
| Source of heading or term | sears |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing |
| General subdivision | c2006 |
| -- | Boston |
| -- | newsprint |
| Source of heading or term | sears |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries--Marketing |
| General subdivision | c2006 |
| -- | Boston |
| -- | newsprint |
| Source of heading or term | sears |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gremler, Dwayne D. |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Balanga Library | Balanga Library | General Circulation | 08/03/2010 | McGraw-Hill Companies | 15130 | 658.8 Z67s | 3BPSU00028522U | 03/08/2024 | 03/08/2024 | Books | ||||
| Balanga Library | Balanga Library | General Circulation | 08/03/2010 | McGraw-Hill Companies | 15131 | 658.8 Z67s | 3BPSU00028523V | 03/08/2024 | 03/08/2024 | Books | ||||
| Balanga Library | Balanga Library | General Circulation | 08/03/2010 | McGraw-Hill Companies | 15132 | 658.8 Z67s | 3BPSU00028524W | 03/08/2024 | 03/08/2024 | Books | ||||
| Balanga Library | Balanga Library | General Circulation | 08/03/2010 | McGraw-Hill Companies | 15133 | 658.8 Z67s | 3BPSU00028525X | 03/08/2024 | 03/08/2024 | Books | ||||
| Balanga Library | Balanga Library | General Circulation | 08/03/2010 | McGraw-Hill Companies | 15134 | 658.8 Z67s | 3BPSU00028526Y | 03/08/2024 | 03/08/2024 | Books |