Image from Amazon.com
Image from Google Jackets
Six sigma for financial services: how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.
Material type:
TextPublisher: New York : McGraw-Hill, [2007]Copyright date: copyright 2007Description: xiv, 248 p. : ill. ; 24 cmContent type: - text
- volume
- 0071470379 (alk. paper)
- 9780071470377 (alk. paper)
- 332.1068/4 22
- HG173 .H39 2007
Contents:
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Books | Main Library General Circulation | 332.1068'4 H421 (Browse shelf(Opens below)) | Available | 3BPSU00015164S |
Browsing Main Library shelves, Shelving location: General Circulation Close shelf browser (Hides shelf browser)
Includes bibliographical references (p. 241-242) and index.
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
There are no comments on this title.
Log in to your account to post a comment.