Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin.
Material type:
TextPublisher: New York : Free Press, 2009Edition: 1st Free Press hardcover edDescription: 291 pages ; 24 cmContent type: - text
- volume
- 1416546898 (trade)
- 9781416546894 (trade)
- 658.8/12 22
- HF5415.5 .Y47 2009
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Books | Main Library Reserve | 658.8'12 Y37 (Browse shelf(Opens below)) | Available | 3BPSU00017365X |
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| 658.5'62'20 R165 Total Quality Management. | 658.5'62'20 R165 Total Quality Management. | 658.5'62'20 R165 Total Quality Management. | 658.8'12 Y37 Your call is (not that) important to us : customer service and what it reveals about our world and our lives / | 658.8'27 O58 Designing B2B brands : lessons from Deloitte and 182,000 brand managers / | 658.8'27 O58 Designing B2B brands : lessons from Deloitte and 182,000 brand managers / | 658.8'27 O58 Designing B2B brands : lessons from Deloitte and 182,000 brand managers / |
Includes bibliographical references (page [271]-282) and index.
Library Journal Starred
Publisher's Weekly
Library Journal Starred, June 2009
Publisher's Weekly, December 2008
Your Call is (Not That) Important To Us is journalist Emily Yelin's engaging, funny , and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Yelin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. This book cut through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps like will find this lively examination of the crossroads of the world commerce-the point where business and customers meet-illuminating and essential
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