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Managing front office operations / Michael L. Kasavana, Ph. D.
Material type:
TextPublisher: Lansing, Michigan : American Hotel & Lodging Educational Institute, [2017]Copyright date: ©2017Edition: Tenth editionDescription: xv, 588 pages : illustrations ; 23 cmContent type: - text
- unmediated
- volume
- 0866125507
- 9780866125505
- 647.94068 23
- TX911.3.M27 K385 2017
Contents:
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Books | Main Library General Circulation | 647.94068 K19 (Browse shelf(Opens below)) | Available | 3BPSU00080950X |
Includes index.
The lodging industry -- Hotel organization -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and the lodging industry -- Front office accounting -- Check-out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
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